Chaparral Vin
Last updated: Sept 2026
We want every bottle to arrive in perfect condition. Because alcohol returns are regulated and wine is sensitive to heat and handling, wine sales are final once shipped or picked up, except in the cases below. This page adds detail to Section 12 of our Terms & Conditions. If the two ever differ, the Terms apply.
Damaged, missing or wrong items
If your wine arrives broken, leaking, damaged by heat or cold, or if something is missing or wrong:
- Contact us within [7] days of delivery at info@chaparralvin.com.
- Include your order number and photos of the bottle, the label, the box and the shipping label.
- Keep the wine and all packaging until we tell you what to do next.
We’ll replace the affected wine, issue a credit, or refund it.
A bottle that tastes flawed
Occasionally a bottle is affected by a fault such as cork taint (a musty, damp-cardboard smell). If you think a bottle is flawed:
- Contact us within [7] days of delivery or pickup.
- Keep the cork and the bottle with its label.
- We may ask you to bring it to the tasting room or send photos.
If the bottle is flawed, we’ll replace it or credit you. Personal taste, natural differences between bottles, sediment, tartrate crystals (harmless “wine diamonds”) and a naturally aged cork aren’t defects.
Refused or undeliverable shipments
If a shipment comes back to us because it was refused, no one 21 or older was available to sign, or the address was incorrect, we’ll contact you and either:
- reship it, with shipping charged again; or
- refund it, minus the original shipping and the return shipping cost, plus a restocking fee 10 dollars.
If the problem was our mistake, we’ll cover these costs.
Returning wine to us
Please contact us before sending any wine back. For legal reasons we can’t accept alcohol shipped to us without authorization. When a return is approved, we’ll tell you exactly how to send it.
Merchandise
Unused merchandise in its original condition may be returned within [7] days with proof of purchase. Final-sale, personalized, perishable and hygiene-sensitive items can’t be returned. Original shipping charges are refunded only if the return is due to our error.
Wine club releases
Members can customize or skip a release before its processing date, as described in the Wine Club Terms (Sections 27–34 of our Terms & Conditions). Once a release is processed, it’s refundable only if it arrives damaged, wrong or flawed, as described above.
Reservations, events and gift cards
- Tasting reservations: reservations canceled or rescheduled at least [48] hours before the start time are eligible for [a full refund / a credit]. Later cancellations and no-shows are nonrefundable.
- Event tickets: nonrefundable within [7] days of the event, but can be transferred to another adult 21 or older.
- Gift cards: [nonrefundable, except where the law requires otherwise].
How refunds are paid
Approved refunds go back to your original payment method where possible. We process refunds within [3] business days of approval. Your bank may take a few more days to show it.
Questions
Email info@chaparralvin.com or call 830.362.4054.
Chaparral Vin, 22 Chaparral Drive, Fredericksburg, TX 78624
